Privacy.
How we handle personal information when you visit our website or contact us.
Respecting your privacy
We process personal information to respond to enquiries, plan projects and deliver agreed products and services. This notice explains the information involved and your rights.
1. Data controller
VBKU is the contact point for this website. Contact: post@vbku.no.
2. Information we receive
When you contact us, we may receive your name, email, telephone number, project address, enquiry, plans and photographs you choose to share. Please do not send sensitive personal information through the form.
3. Purposes and legal bases
We use information to answer enquiries, arrange visits, prepare quotations and manage projects. Depending on the activity, the legal basis may be steps before entering a contract or performance of a contract (GDPR Article 6(1)(b)), legitimate interests in administration and security (Article 6(1)(f)), legal obligations such as accounting (Article 6(1)(c)), or separate consent where required (Article 6(1)(a)).
4. Contact form and service providers
Information from the contact form is sent to us by email through the website’s server and our email provider, which process it on our behalf. Relevant staff and project partners may receive information where necessary to assess or carry out a project. We will not share more information than necessary.
5. Project photographs and drawings
Materials submitted by customers are used for project assessment and delivery. Publishing identifiable customer images or private homes as references requires an appropriate legal basis and necessary permissions.
6. Cookies and technical information
Our hosting provider may process technical information such as IP addresses and access logs for operation and security. Non-essential cookies must not be enabled without valid consent where required.
7. Retention and security
We retain information only as necessary for the enquiry or customer relationship, or longer where required by law.
8. Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction, portability or object to processing. You may withdraw consent where consent is the basis. Contact post@vbku.no. You may complain to the Norwegian Data Protection Authority.
9. Updates
We update this notice when there are material changes to our data practices.